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Nike Dunks  »  Customer Service  »  Contact

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  • Jen:

    Are all of your shoes authentic? or are they fake?

    Admin Reply:

    They are real.

  • John Garza Jr:

    How do i pay with paypal? let me know as soon as possible please

    Admin Reply:

    Paypal is not available, pls buy shoes via credit card.

  • ben smith:

    are all of your shoes 100 percent authentic

    Admin Reply:

    Yes.

  • kim:

    I called Nike and they said you are not an authorized retailer. How are you able to produce these products?

    Admin Reply:

    We only sell real shoes online.

  • Geez:

    Do you take Paypal? i see it at the bottom of the website but no option in checkout...

    Admin Reply:

    No, pypal is not good enough for us, but we accept credit card payment.

  • john:

    i just ordered a pair of nikes and i was wondering if there was a way to track my order

    Admin Reply:

    We will send you your tracking number via email.

  • Jason:

    Hello I was wondering if the Nike Dunk CL Low Rasta Pack comes with different color laces. Thank you.

    Admin Reply:

    Yes, there are 3 colors: yellow, green and red.

  • Den:

    Hey

    do you send shoes to France ?

    Admin Reply:

    Yes.

  • Matthew:

    i ordered shoes two weeks ago and i have not received them yet whats wrong

    Please contact me at my email :

    matthewavila15@hotmail.com

    or my number:

    818 738 3166

    Admin Reply:

    You will receive it finally, it has been obviously delayed as what the delivery status show.

  • Ricky :

    Hey its me again. I was wondering if you do or will be getting the nike sb dunk low spacejams in 9.5 US

    Admin Reply:

    No, we do not have this pair.

  • rik:

    Where are you guys located. Are they counterfit products,because they are so cheap.

    Admin Reply:

    They are real and they are not cheap.

  • Branden Lenz:

    I would like to try and call to give credit card in fo and what not to purchase these shoes...something is up with the site and will not let me purchase!

    Admin Reply:

    Change another credit card.

  • Marina:

    Hello,

    I just tried to place an order for the women high dunk metallic violet and mint and as i put in my visa card and hit place order, it gave me a payment error, what should i do?

    Admin Reply:

    Change another browser or use another computer.

  • Alex H:

    I ordered the Burberry Nikes on this past Monday afternoon which was September 5th, 2011 and I still haven't received a confirmation e-mail. My order # is ND201190500506 thanks.

    Admin Reply:

    Check your junk mails. You should have received the email about your tracking number the day before yesterday.

  • serena banks:

    credit card was stolen to use this site i got my card back cancel my transaction please thanks 5675252667

    Admin Reply:

    Your payment was declined, pls take it easy.

  • Lindsey Reichert:

    I ordered a pair of shoes from you a weel ago and still have not recieve them I was informed it would be 5-7days and they are still not here also,.. you do not have a 1800 number????

    Admin Reply:

    I checked your delivery status, and i am happy to find that you have signed for your delivery yesterday. If you need another help, feel free sto send email to me.

  • ernesto flores:

    hi i had a question i bought my shoes on july 7 and i wanted to know when they will be getting here
    thnx

    Admin Reply:

    I think you will get them soon. In general, it takes about one week to arrive customer's home. Sometimes the logistics company delay the delivery. I promise you will receive it sooner or later. If the delivery is unfortunately lost, we will deliver a new pair to you again, pls take it easy. Welcome to contact me if you need any help.

  • danny:

    is there a way to pay you using paypal? i can see the paypal icon on the page but i don't see the option to pay using it when i go to the checkout

    Admin Reply:

    I am sorry for your inconvenience, danny. We do not have paypal account right now. We only accept visa credit card payment. You can use visa to pay your order. If you do not own a visa card, you can re-order and pay it via your parents' or your friend's visa card.

  • Seth Smith:

    Do you guys have the Nike SB High Skunks? And do you also have blue lobsters?

    Admin Reply:

    What you can find on our website is what we have. Skunk is not available. Blue lobster is in stock.

  • sharie papush:

    ND2011062000462 I rec'd this order in a crushed and ripped box. The sneakers are not the correct size. I ordered a ladies size 7. What you sent me was labeled incorrectly and cannot be a size 7. It measures an inch too short from all the other size 7 I have. Its too small and narrow. Please send me a return shipping label. I am willing to try a size 8 in case this was a mistake on the manufactures part.

    Admin Reply:

    I am really really sorry for your crushed and ripped box. It result from the logistics crush. My honest apology. I am sure the shoes is of high quality. The size is correct, i am a nike fan, too. I have 3 sizes of nike shoes, eur 38, eur 39, eur 40. The size has little difference, but the very difference is the vital element to make feet the most comfortable. i can understand your situation.

    I always wanna the most comfortable size for my beloved feet, as well as you do. If you wanna change a size, i'd like to recommend to buy a new pair. I will sell you a new eur 39 pair at $50.00 to show my apology, i just find your emails from junk mail, you must have had a lot of tough days for the new pair's size situation.

    There are 3 reasons for this: 1.changing a pair will cost at least 2 weeks. 2. You are responsible for the wrong size choice. 3. the postage(maybe higher than $40.00) for you is high cuz you are not a big customer for the logistics company. But we are super big customer for them, so we can get big discount from them, that is the reason why we can provide free shipping strategy to some countries. When you received the new eur 39 pair, you can sell the eur 38 to your friends whose feet meet the size 7.

    The size 8 pair you wanna is available now. If you agree to this, pls inform me of it, and i will change the price for you so you can buy it at $50.00. Sorry for what you meet.

  • Spears:

    Hey i'm really interested in atleast 4 pairs of Nikes i just wanted to get some legit feedback before i purchase my first pair. I have been a collector of Nikes for a while now and i know a fake when i see one in person. Online is a bit harder to identify. So i noticed some of your shoes on here are from Yoa Kustoms how did you get the rights to selling them on here. They don't sell the Mad Hatter shoes on their website so how come you sell yours. Also are these legitamate Nike shoes. I'm not a bout to drop 100 to 300 dollars on some fake uncomfy shoes. If you can guarentee me satisfaction i will be more than happy to give you a lot of business along with refer you to others. Please let me know and email me soon. Thanks

    Admin Reply:

    We only sell real high quality shoes. If you are not satisfied with the shoes you received, we will full refund you. You are responsible for the postage.

  • Ham:

    hi,
    how can you guarantee that your merchandise is 100% authentic. do you have proof?

    Admin Reply:

    We do not have proof to prove it. We have a lot of regular customers. If you are not satisfied with the shoes you received, we will full refund you as long as you return the shoes.

  • Erick:

    Hi im intersted in buying the heinekens. I would like to know if the shoes come with the original Silver sb box and replacement laces?Thank You

    Admin Reply:

    They are real. Come with original box. Pls take it easy.

  • Ant:

    how come the Nike SBs on here are way cheaper than the ones on www.XXX.com ?

    Admin Reply:

    Different sites has different price. It is normal. The price of some pairs is higher, some is lower.

  • Jose:

    I would like to purchase the heinekens,but my only concern is that if I purchase it,would it be the same shade of green as the picture shows? Alot of fakes come in a dark green! Can u send me a alternate pic of the heinekens?

    Admin Reply:

    What you see is what you get. If you are not satisfied with the shoes you received, we will full refund you as long as you send the shoes back.

  • bob frank:

    How do I return the shoes if I don't like them

    Admin Reply:

    Returning the shoes according to the address which shows on the courier receipt.

  • kevin:

    are the tiffanys legit?

    Admin Reply:

    All shoes here are legit, if you are not satisfied with the shoes you received, we will full refund you as long as you return the shoes.

  • Jeremy Tucker:

    hi i would love to order the heinekens, but i dont have a visa credit card, is there any way that i could order them without it. thank you

    Admin Reply:

    Visa is the only way, you can borrow visa credit card to complete the payment from your friends.

  • Tommy Woodfork:

    do you not sell any size 11 in yr cortez?

    Admin Reply:

    The size 11 of cortez is rare, but we have some pairs in stock. You can find it in the sizes options area. You'd better choose a dunk style if you need size 11.

  • detoia graves:

    how do I get a size 11 in the black nike dunk boots with the pink bottom is there another site I can go to to find that size I really want those shoes bad

    Admin Reply:

    If you can choose a size 11 on our website, it means that the size 11 is available now. I do not know on which site u can find that size.

  • Matthew Sanders:

    hi thanks for the speedy reply,

    i have one more question how do i pay with paypal?

    Admin Reply:

    We only have credit card payment option now.

  • Matthew Sanders:

    Hi i would also like to know if you have nike dunk low cl denim (black/Grey) in stock???

    regards Matthew

    Admin Reply:

    Yes, it is in stock now.

  • Matthew Sanders:

    hi have you got (nike dunk low cl denim green asia exclusive) in stock???? size: us 10

    any info on this style would be great
    regards matthew

    Admin Reply:

    Yes, it is available.

  • Brandon:

    Is this a authentic website an if I order from this website will the shoes be delivered because I dont want to waste money??

    Admin Reply:

    It is a real website, we dispatch every pair which has been paid. Pls take it easy.

  • Christina:

    Hi,
    I need my order by Saturday. Is there anyway to guarantee it will be here on Friday before I order?

    Admin Reply:

    To be honest, we can guarantee the definite logistics time. In general, it takes about 5 days to US or UK or other big cities. But the logistics company sometimes can not do their job good, exceptional situation does not happen a lot, but it did happen before. So, i can not guarantee the time. What i can guarantee is we only sell real shoes online, if you are not satisfied with the shoes you received, we can full refund you as long as you return the shoes.

  • camilo alvarez:

    hello are these shoes real or fakes. are they 100 percent authentic. and if i do not like the shes how would i return them
    thank you

    Admin Reply:

    They are real. If you do not like them, you can return them.

  • Brandon yates:

    Is this a legit website an if I order from here will they be delivered

    Admin Reply:

    Of course it is a legit website. We deliver every pair which was paid.

  • max gilbertson:

    i am wondering about my order and if it has been shipped yet,

    thanks

    Admin Reply:

    It has been shipped, pls check your tracking number online, and you will get the latest delivery status about your pair.

  • nikko jackson:

    Is this website real and is the Nike sb low. Blue sharks cut big or small?

    Admin Reply:

    It is real. The blue sharks cut as same as what you can buy in the street's shops.

  • craig:

    How fast can you get a pair of shoes to america?

    Admin Reply:

    About one week since the day we dispatched it.

  • Dunia:

    Do any of your men's shoes come in a size US 14 or 15?

    Admin Reply:

    No, the biggest size is EUR 41. If you have big feet, i advise you to buy other pairs whose sizes range from size 36 to size 46, available for boys and girls: Nike Dunk High Premium Mickey Mouse Customs, Nike SB Dunk High Pro Sport Red White. They are fashion and hot, too.

  • Dylan Lopez:

    I've just come across this site while looking for some real 100% authentic Nike SB's. I'm skeptical about buying, are all of the shoes and nike sb's on this site authentic?

    Admin Reply:

    We only sell authentic nike shoes.

  • kat:

    hello.
    do you have the spiderman custom marvel nike dunks IN A US MEN SIZE 8.5 IN STOCK? I have been looking everywhere and many websites claim to have them but do not have them in this size. Please check for me. Also do you accept PayPal?
    thanks

    Admin Reply:

    This pair is in stock. We only accept credit card.